We are looking for a Customer Success Analyst & Trainer who is that magical blend of being a great communicator, analytically strong and confident in learning new technology. The Customer Success Analyst & Trainer is responsible for maintaining a portfolio of accounts, coaching, development, and engagement of high-profile Hotels. Analytical skills and hospitality systems knowledge are critical to the role as you will also be responsible to review customers in your region and proactively manage them to keep them engaged.
Who You Are:
You have proven ability to deliver an exceptional, impactful, and sustaining learning experience to a range of audiences from entry level to senior management. The successful candidate is an enthusiastic, motivated team player that has a proven ability to build rapport and can influence and deliver engaging, impactful business recommendations by way of training, and consulting.
What You’ll Do:
- Provide remote and onsite training and consulting on sales and motivational techniques for a hotel’s (primarily 4- and 5-star hotels) upselling program empowered by the leveraging of our patented Pricing and Merchandising Technology.
- Partner with your portfolio of hotels on their continued successful use of our suite of products, maximizing guest satisfaction, hotel engagement and revenue performance.
- Provide business focused, consultative recommendations to hotel management to enhance ongoing success. The recommendations will be supported by your analytical ability to review the hotel’s upselling program – including revenue production, agent engagement and merchandising opportunities.
- Partner with your portfolio of customers also includes various on-line touch points for motivation, coaching and support, including chat and email.
- Work cross functionally to ensure ongoing success of the training and implementation within the portfolio of hotels.
- Collaborate on content development to document best practices and training material to accommodate specific hotel brand standards and evolving technology features.
Experience and Skills
- Hotel experience in Revenue Management and/or Operations is valuable
- Excellent interpersonal skills and confidence to deliver group presentations
- Analytical skill set, coupled with ability to distill data into a succinct business message
- Ability to thrive in a fast-paced, high-energy environment
- Bonus Credit: Measurable results in prior project that drove increased revenue or operational cost efficiency
- Bachelor’s degree + strong initiative
- Willingness to travel up to 50% of the time
The Staff Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. Control aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Continually develop capacity to deliver services that add value to the customer and grow their understanding of basic concepts. Provide support to project team, project management, and upper management. Meet utilization targets. Travel as needed.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. BS or equivalent functional or professional experience preferred. Has obtained or is working towards applicable industry recognized certifications (OCP, CPA, CPIM). Has 1 plus years technical or professional experience using Oracle products, methods or related software.
Job: Training
Location: Austria
Job Type: Regular Employee Hire
Organization: Oracle
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